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Financial Dispute Resolution Centre

金融糾紛調解中心

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About the organisation

The Financial Dispute Resolution Centre ("FDRC") was set up in November 2011 as a non-profit making company limited by guarantee. It is an independent and impartial organisation administering the Financial Dispute Resolution Scheme ("FDRS") which requires financial institutions, members of the FDRS, to resolve monetary disputes with their customers through mediation and/or arbitration. Our Mission To provide independent and impartial mediation and arbitration services, primarily through a “Mediation First, Arbitration Next” approach, to facilitate the resolution of monetary disputes between financial institutions and their customers in Hong Kong. Our Vision To be the leading provider of financial dispute resolution services for disputes between financial institutions and their customers so that such disputes can be resolved by a constructive approach without further escalation and to reinforce Hong Kong’s role as an international financial centre by expanding our service scope and engaging stakeholders of the financial industry.

Contact

Address
Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong (Open in Google Maps)

Focus Areas

Target beneficiaries

Sustainable Development Goals

Governance & transparency

Directors

Dieter YIH,Joseph Ho Lim CHAN,Carmen Lap Kiu CHU,Paul Kwok Leung YEUNG,Gary Wai Kwok CHEUNG,Richard Wai Keung LEUNG,Hon Shing TONG,Kam Fai WONG,Herman Chun Wah CHO

Annual report on website
Yes
Financial audits on website
No
Board of directors on website
Yes

Impact reports

Organisation structure

Company limited by guarantee under the Companies Ordinance

Other

Subvented HK Charity
No
Effective date (charity status)
28 February 2012

Disclaimer

Last updated: Feb 27, 2026

Information provided may be inaccurate or outdated. Details about this organisation are based on publicly available information and should be independently verified. Read full disclaimer.

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