About the organisation
The Financial Dispute Resolution Centre ("FDRC") was set up in November 2011 as a non-profit making company limited by guarantee. It is an independent and impartial organisation administering the Financial Dispute Resolution Scheme ("FDRS") which requires financial institutions, members of the FDRS, to resolve monetary disputes with their customers through mediation and/or arbitration. Our Mission To provide independent and impartial mediation and arbitration services, primarily through a “Mediation First, Arbitration Next” approach, to facilitate the resolution of monetary disputes between financial institutions and their customers in Hong Kong. Our Vision To be the leading provider of financial dispute resolution services for disputes between financial institutions and their customers so that such disputes can be resolved by a constructive approach without further escalation and to reinforce Hong Kong’s role as an international financial centre by expanding our service scope and engaging stakeholders of the financial industry.
Contact
- Rm 3701-4, 37/F, 248 Queen's Road East, Hong Kong
Focus Areas
Governance & transparency
- Yes
- No
- Yes
Annual / Impact Reports
Other
Does not receive recurrent funding from the Social Welfare Department
- 91/11993
- 59173288
- 18/11/2011
Disclaimer
If you represent this organisation, you can claim the listing and update the public profile yourself. Anyone can suggest a correction; we review those before they are applied. Details may still be incomplete or out of date and should be independently verified. We update listings from the IRD's monthly Section 88 list. You should still confirm current tax-exempt status yourself on the IRD search before you rely on it. Read full disclaimer.
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