About the organisation
The Financial Dispute Resolution Centre ("FDRC") was set up in November 2011 as a non-profit making company limited by guarantee. It is an independent and impartial organisation administering the Financial Dispute Resolution Scheme ("FDRS") which requires financial institutions, members of the FDRS, to resolve monetary disputes with their customers through mediation and/or arbitration. Our Mission To provide independent and impartial mediation and arbitration services, primarily through a “Mediation First, Arbitration Next” approach, to facilitate the resolution of monetary disputes between financial institutions and their customers in Hong Kong. Our Vision To be the leading provider of financial dispute resolution services for disputes between financial institutions and their customers so that such disputes can be resolved by a constructive approach without further escalation and to reinforce Hong Kong’s role as an international financial centre by expanding our service scope and engaging stakeholders of the financial industry.
Contact
- Phone
- (+852) 3199 5100
- fdrc@fdrc.org.hk
- Website
- www.fdrc.org.hk
- Address
- Rm 3701-4, 37/F, 248 Queen's Road East, Hong Kong
Focus Areas
Target beneficiaries
Sustainable Development Goals
Organisation type
Governance & transparency
Directors
Carmen Lap Kiu CHU, Dieter YIH, Gary Wai Kwok CHEUNG, Herman Chun Wah CHO, Hon Shing TONG, Joseph Ho Lim CHAN, Kam Fai WONG, Paul Kwok Leung YEUNG, Richard Wai Keung LEUNG
- Annual report on website
- Yes
- Financial audits on website
- No
- Board of directors on website
- Yes
Annual / Impact Reports
Other
- Subvented HK Charity
- No
- Charity number
- 91/11993
- BRN
- 59173288
- Effective date (charity status)
- 28/02/2012
- Incorporation date
- 18/11/2011
Disclaimer
Last updated: Mar 12, 2026
Information provided may be inaccurate or outdated. Details about this organisation are based on publicly available information and should be independently verified. Read full disclaimer.