Charity Finder

Financial Dispute Resolution Centre

Human ServicesPublic and Societal Benefit

The Financial Dispute Resolution Centre ("FDRC") was set up in November 2011 as a non-profit making company limited by guarantee. It is an independent and impartial organisation administering the Financial Dispute Resolution Scheme ("FDRS") which requires financial institutions, members of the FDRS, to resolve monetary disputes with their customers through mediation and/or arbitration. Our Mission To provide independent and impartial mediation and arbitration services, primarily through a “Mediation First, Arbitration Next” approach, to facilitate the resolution of monetary disputes between financial institutions and their customers in Hong Kong. Our Vision To be the leading provider of financial dispute resolution services for disputes between financial institutions and their customers so that such disputes can be resolved by a constructive approach without further escalation and to reinforce Hong Kong’s role as an international financial centre by expanding our service scope and engaging stakeholders of the financial industry.

Bank of East Asia Charitable Foundation Limited, The

Human ServicesPublic and Societal Benefit

On the occasion of its 90th Anniversary in 2009, The Bank of East Asia established The Bank of East Asia Charitable Foundation (“BEA Foundation”) to reaffirm its commitment to the community. Since its establishment, the BEA Foundation has partnered with major non-governmental organisations in Hong Kong to develop programmes that address important social needs including end-of-life care for the elderly, the strengthening of parent-child bonds, and educational support for children from under-resourced families. BEA Foundation’s goals are aiding with personal development through the acquisition of skills, supporting mental health, empowering youths through education, and alleviating the hardships of Hong Kong’s most vulnerable.